We accept all major Visa, Mastercard, Maestro, Cirrus, Switch and Solo credit and debit cards online and over the telephone. We will only dispatch goods upon cleared payments.
If you wish to pay by any other method, such as Cheque or Bank Transfer, please contact us via telephone.
If you would like to apply for a credit account please download our Credit Account Application Form, print, complete and fax back to us via the fax number on the application form. If your credit account has been approved you can contact us via telephone to place your order.
Our delivery prices are based on the total weight and size of the parcel(s) and your postcode. Additional carriage charges will be applied for deliveries to certain postcodes, - Please call 0808 196 9388 for more information. Delivery to UK mainland addresses is usually next working day* (on stock items) if ordered before 12 noon. If you require an urgent delivery, please call us to check stock and estimated delivery time for any product you see on our website. Standard delivery days are Monday to Friday. Saturday deliveries are subject to higher postage charges and should be arranged via telephone in advance of ordering. A signature on delivery is required.
If your delivery address is outside of the UK mainland (i.e. Northern Ireland, Scottish Islands & Highlands, Isle of Man, Isle of Wight and Channel Islands) please contact us for a shipping quotation before ordering. A signature on delivery is required.
If you require goods for export from the UK to any location worldwide please contact us via telephone or email to request a quotation before ordering.
All prices are ex-VAT.
All delivery service times are from dispatch and are not guaranteed. If you have specific requirements around delivery timescales please contact the sales team prior to placing your order.
* Larger items and orders are sent out on a "next working day" service which is not guaranteed and can take between 1 and 3 working days. For urgent requirements please speak to us about collection from our warehouse and guaranteed next working day delivery rates, including weekend delivery.
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers - both consumers and business buyers - to inspect their goods within 24 hours of delivery.
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
0808 196 9388
help@nationalsitesupplies.co.uk
Most courier services require damage claims to be submitted within 24 hours of delivery. Promptly reporting any issues allows us to file a claim on your behalf and resolve the matter quickly.
If damage is not reported within this timeframe, the claim may be denied, and we may not be able to offer a refund or replacement.
If you are a consumer and have changed your mind, you have the right to cancel your order within 14 calendar days of receiving the goods, in line with your statutory cooling-off period.
To be eligible for a full refund:
Please note that cancellation rights under the Consumer Contracts Regulations do not apply to business purchases. We do not accept returns for change-of-mind business orders unless previously agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above
If a return is agreed a restocking fee of 25% of the item's value will apply to all returned items. This fee helps cover the costs of processing the return and readying the product for resale.
If your product is faulty, you may return it to us for inspection. If a fault is confirmed, we will repair, replace, or refund the product, including the return shipping costs. However, if the product is found to be not faulty, return shipping costs will not be covered, and we will contact you to discuss your preferred next steps.
To request a return or report an issue, please contact us with your:
Once your return is approved, we will provide a Returns Number and Returns Form, which must be included with the returned item(s).
Please note: If the items are not faulty, the customer is responsible for return shipping costs.
We strongly recommend using a fully trackable shipping service to ensure the safe return of your items.